Meeting Reminder On Fusion : Walgreens Activity Monitor

T

Trully Luke

started a topic over 5 years ago

What am I missing? I don't see this app anywhere.

G

Genevieve

said about 5 years ago

Yes i have the button to turn on but it does nothing

J

Jebi

said about 5 years ago

I don't see an option either - app goes from meetings, and then on to other. NO where to set. Also no games, etc. MyLand shows up when the device is not connected.

Neil

said about 5 years ago

So, the default list has been submitted for the fix to be applied. Typically we submit the list in a bulk fashion to the person responsible for applying the fix, and this happens once a week roughly. We're now waiting on the person responsible for applying the fix to do so. He's a busy guy with many other responsibilities, so we appreciate your patience as we work to apply the fix.

G

Genevieve

said about 5 years ago

Jeb did urs fix yet? Neil any word on the date to fix the default,it was this week any date?

J

Jebi

said about 5 years ago

Mine is stuck in the warp lol. Thanks Neil for the update. Genevieve, I will find you and request you. I don't think the fix will lose u.

M

Melanie Palmer

said almost 5 years ago

Hi, I have the same issue of my Fusion registering as a Touch. It's with customer support. Been told it's possibly in default mode. What is the fix for this and how long does it take?

E

Elizabeth Holoubek

said almost 5 years ago

Hi Melanie -- it is in default and the fix is super quick. You're on the fix list and we should be able to get it done for you today!

M

Melanie Palmer

said almost 5 years ago

Hi Elizabeth, I have just opened my Striiv app and it's changed from Touch to Play but I have the Fusion device. Is there anything I need to do for the app to pick up the device as a Fusion?

E

Elizabeth Holoubek

said about 5 years ago

Jebi and Genevieve, both of your devices are now out of default mode! Go forth and enjoy MyLand!

G

Genevieve

said about 5 years ago

Im working with support, Hey does ur fusion come up as touch on the ap. Mine does? And yea no game no weather ap or facebook ap notification :(

Neil

said about 5 years ago

Jebi and Genevieve, sounds like both your devices are in default. Please email customercare@striiv.com and include your device ID in the message so we can confirm your device is in default: open the app and select the device tile (shows picture of device) on the app home screen, then scroll down to select debug info where you'll see your device ID.

J

Jebi

said about 5 years ago

Thank you !! - and mine comes up as touch also - I looked at my package like 5 times, lol. Support is on it, it seems :-)

G

Genevieve

said about 5 years ago

Jeb Neil set mine for like can update, to fix it , how are u doing

J

Jebi

said about 5 years ago

Hi Genevieve - mine is in default so I guess I'm waiting in line :] When we get up and going I may add you as a friend so we can stay motivated :-) There's a thread on here for others as well.